Understanding Customer Interactions at Scale
Voice of Customer
Customer sentiment is easy. Finding out root cause is critical:
- Measure NPS and CSAT scores in real-time from customer-generated content.
- Discover trending topics and themes expressed by your customers via any source.
Identify high-impact areas that effect NPS.
Monitor trends and competitor activities
- Track share of voice among competing brands.
- Track how the competition is performing against the same set of KPI’s.
Discover what’s not working for your competition and generate ideas for product/service enhancement.
Discover Personas from your Customer’s digital imprints:
- Discover customer interests, preferences and affiliations
- Identify the “Promoters,” “Detractors” and “Influencers” amongst your customers.
Build “Lookalikes” for customer acquisition, and reduce churn by speedily identifying detractors.
Aggregation, Classification & Analysis on one platform
Pool data from SM and CRM sources in real-time or at scheduled time’(s)
Custom training API's to build ML models for your use cases or business domain
Custom entity and context modelling features enable you to analyze conversations across channels
Build role-specific dashboards and visualization based on the project needs
Train your AI with us…
Talk to our experts today.